We just used Five Points and I highly recommend them. Everything was easy from beginning to end. Darcy is great to work with and communicates everything so it runs smoothly. We have a pool and I was worried about debris etc. They were very conscious of that and made sure everything was cleaned up. We had some issues with insurance check and they have been very patient while we are working through that. Darcy and the whole crew are awesome.
I would highly recommend Five Points Roofing to anyone needing a new roof. These Google reviews do not lie! I called Five Points Roofing because I noticed an extremely small leak in our sunroom. Nathan the roofing consultant showed up on time and took a look at our roof. He indicated we had hail damage! From that point on Nathan took charge in dealing with the insurance adjuster and got it approved. We were getting a whole new roof! I was truly amazed! The repairs were planned and that morning I met with David the project manager. David walked me through what was going to happen that day. His team of roofers stripped the roof, repaired much of the damage to the sub roofing and started installing the shingles. This was like watching a swat team of skilled roofers.My wife and I were shocked that they accomplished this all in one day. Even our neighbors were astonished by the quality of the work they did. Thank you Five Points for doing such a great job and hiring Best In Class employees.Thanks,Pieter
Five Points just installed my roof. I was dreading this purchase, but this turned into a very easy purchase. When I called Five points they came out next day. We finalized deal in a week. Nathan kept me updated and they installed roof 4-5 weeks. Everything they told me they did. Their crew was great, installation was good and clean up was excellent. This is now my roofing company to use and recommend. Good people. 5 stars.
Last spring we had a hail storm come through Thompsons Station and Spring Hill that did significant damage to the homes in our area.I scheduled an appointment and met with Doug.He was very down to earth and professional.I work in restoration , so I knew what needed to be done and he was straight forward and honest from the start.He worked with my adjuster and the process went great. We were so happy with the service I referred two of my other neighbors to Doug and they used Five Points Roofing also.Thank you Doug and Five points for your fantastic service and wonderful job!
Five Points just installed a brand new roof on our home, and I can't express how happy we are with this company! Nathan led us through the process from start to finish -- very responsive to our questions and kept us up to date on scheduling. Ellmo and the installation crew did an amazing job over the two-day job. They were on time, respectful of our property, and answered my questions with a smile. My favorite part was how CLEAN the yard was once they were done! They take great pride in this, and that meant a lot to me as a homeowner. We had a minor issue with part of our gutter that we didn't notice til a few days later, but Five Points had someone come out the next day to fix it, no questions asked. Everyone we've interacted with has been truly top-notch. You can tell they value customer service highly, which is hard to come by these days. We will most definitely use them again in the future.
I absolutely love this company!!! Starting with Ms. Darcy, who co-ordinated everything - professional, knowledgeable & an absolute JOY to work with! Her installation team, led by Jorge, is utterly professional - puntual, respectful, FAST & what a FABULOUS job they did!!! Jorge is a great communicator! Our house roof & our garage roof are beautiful!!! Darcy has helped several of our neighbors replace roofs on their homes – all have had the same experience – total professional and an absolute “doll” of a person! Recommend FIVE POINTS ROOFING - you will be glad you chose them! Ten stars!!! 👍🏽
Called them 2 yrs ago when getting estimates. They were the only company that actually showed up on site, got on the roof, and inspected it. Others gave me estimates based on Google maps images. I was told my roof had 2-3 years left. No charge. Sure enough about two years later I got leaks in a big storm so I called them back. They are very busy but came right away and provided an estimate in a couple of days. Said they couldn't get started for about three weeks but later called and told me they had time available much sooner if I was ready. I was. Supervisor arrived at 6:45 A.M. as promised and crew was on the roof by 7:00. It's a very modest house but they had the old roof removed, rotted decking replaced, vent installed, and new roof complete by noon. They left no mess, no scraps, looked for dropped nails with magnetic rake. Heavy rain the next day and it all stayed outside. Completely professional first class job. Very happy with the whole thing.
Five Points Roofing has forever earned our business. I work offshore with an abnormal schedule being gone 28 days at a time. Our home had significant damage due to the horrific tornadoes that came through our area March 2020 ultimately resulting in a complete replacement. From the first call we made my family and I were felt to have been made a top priority. I was due to leave town 48 hours later and Five Points Roofing went above and beyond to make sure my wife and infant were under a safe roof while I was out of town all before a penny was spent. Kyle was absolutely a pleasure to work with throughout the entire process. He made us feel completely comfortable at all times and had answers for every question we had which seemed like a million. His knowledge is second to none. After filing the initial insurance claim he worked with my agent to get everything approved along with the much needed upgrades. The installers did an amazing job and the roof came out beautiful. They were very professional and take pride in their work as it shows. My landscaping and yard were left clean and clear of any debris. After the job was completed a very nice gentleman named Brian came out to do a final inspection and make sure we were pleased with our experience. What a great feeling to know they care enough to third party inspect the job. I can’t say enough good things about this company. I appreciate all of their hard work and you will to given the opportunity to let them show you. 5 stars for Five Points Roofing.
I will always pick five Points Roofing. They went above and beyond at each step of the inspection, instillation, and follow up process.Knowing we needed to replay our roof that was more than 15 year old caused us pause as we did not know how to go through the process. After talking with Darcey they quickly came out to inspect the roof. After the inspection it was clear we needed a new roof but started to get push back from our insurance company. Multiple people worked hard within Five Points Roofing and after multiple calls from Five Points, my insurance company agreed to replace the roof. This was only done after an inspector from the insurance company look at the roof with Five Points. The date was set and the roof was replaced. No hidden costs. No surprises. There was a small issue after the installation after spray paint fell off the roof on the driveway, but they did EVERYTHING to fix the issue. They came out multiple times to clean the driveway and ended up stripped off the aggregate sealer and then resealed the entire driveway.I WILL NEVER PICK ANYONE ELSE TO BE ON MY ROOF!
Dealing with roof issues is generally not a pleasant experience, but I have to say, Five Points does a great job. Their customer service and communication made my bad situation a little more tolerable. I had a complicated situation with a leaky roof in a rental home I owned a couple years ago and Five Points couldn’t have handled it better. That was a relatively big job...but earlier this month I had a small job, just a few missing shingles, and they treated that job with the same level of service and attention to detail that they showed with the “big” job. These guys are outstanding and the quality of work performed is second to none. Highly, highly recommend.