Existing Customer – Ice Dam Info

Do you know what an Ice Dam is? After this most recent ice storm, ice dams can cause serious damage to the interior of your home. Ice dams can form when heat rises through your home, melts a layer of snow, then that melted snow re-freezes at the edge of your roofline causing a “dam”. This water can then back up underneath roof shingles and make its way into your home.

I have a new roof, but it’s leaking…

It is important to know, that an ice dam can literally happen to every shingle roof under the right circumstances, regardless of age or condition. If we’ve installed your roof within the last 10 years, there’s not much that can be done about your current ice dam and we are currently not making ice dam service calls due to weather conditions and for the safety of our employees. A few points to note:

• If you are currently experiencing a leak, it is the result of an ice dam.

• Ice dams are temporary in nature and will cure itself once the temperature rises and the ice melts.

• Ice dams are an Act of God, similar to a hail or wind storm.

• Ice dams are not covered by our lifetime warranty, which can be found here: Our Warranty

Please be aware that due to the current weather conditions, we will not be able to inspect or remove any ice dams until the conditions warm up and the ice begins to melt.

Contact Your Insurance Company ASAP

Due to the nature of an ice dam, and the potential interior damage they can cause, we highly suggest you contact your homeowner’s insurance company as soon as possible. They will help guide you through the appropriate next steps to get any potential water damage you’ve experienced repaired.

Again it is important to note, that ice dams will happen to any roof, regardless of it’s condition or age, and under the right circumstances like this winter weather we’ve experienced over the last few days. Usually ice dams do not cause additional damage and cure themselves once the ice melts. Due to these reasons, we strongly recommend you contact your homeowners insurance agent first. If you have additional questions or suspect further damage after the ice dam is cleared, contact our offices.